Privacy and Cookie Policy

Petmate Privacy Policy

Thank you for visiting our Website. This privacy policy tells you how we use personal information collected at this Website. Please read this privacy policy before using the Website or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed at any time. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices outlined in this privacy policy are for this Website only. If you link to other websites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, telephone numbers, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you permit us to use it in another manner or opt-in, for example, to add you to one of our mailing lists.

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention, enforcement of Terms, or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Website allow you to opt-out of further mailings. If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

By Phone: 1-877-PETMATE (1-877-738-6283)

Supplemental Privacy & Cookie Notice for Visitors from the European Economic Area

If you are accessing our Services from a member state of the European Economic Area ("EEA"), this EEA Supplemental Privacy Notice applies to you in addition to our Online Privacy Policy. This EEA  Supplemental Privacy Notice does not otherwise apply to visitors who are accessing our Services from outside the EEA.

The legal basis for our processing of your data in connection with our Services is Article 6.1(b) EU GDPR, which allows the processing of personal data as necessary for the performance of a contract. When you access our Services, you form a contract with us based on our Site Terms, Conditions, and Notices, and we need to process your data to respond to your requests, ship products to you, and satisfy our obligations concerning the other purposes listed in this Policy.

As exceptions, we rely on your consent concerning cookies and direct marketing emails per Article 6.1(a) EU GDPR, and legitimate interests under Article 6.1(f) EU GDPR, especially concerning situations where we must process your personal data to comply with applicable laws.

Recipients or categories of recipients of your personal data are employees of our company and affiliated and non-affiliated services providers who need to know.

When you access our Services, you transfer your personal data to the United States of America and India for which the European Union Commission has not yet issued an unlimited adequacy decision.

We will process and keep your personal information for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and compliance with the law.

We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted.